Super Fast Logistics

1. Registration and User Account

To use any service provided by Super Fast Logistics (Pvt) Ltd, customers must complete registration and maintain a valid active user account.

Registration constitutes acceptance of all terms, conditions, and policies published by the company. Upon successful registration, a unique user code will be assigned to the customer.

Customers are required to provide accurate and complete information during registration. If false, misleading, or incomplete information is identified, the company reserves the right to suspend or terminate the account, cancel shipment orders, and decline any related liability.

2. Air Shipping Charges

Shipping charges are calculated based on the greater of the actual weight or volumetric weight.

• Minimum air freight charge: 1 kg per package.
• Weights are rounded up to the nearest 0.5 kg increment.

3. Original Packaging Removal Policy for Shipping Cost Reduction

To reduce shipping costs, our China agent may generally remove the original packaging of items before shipment.

If you require the items to be shipped with the original packaging, the relevant shipping code must be clearly mentioned on the domestic courier shipping label before sending the parcel to our China warehouse.

However, even if such a request is made, the original packaging may still be removed by the sender or warehouse due to various reasons, including but not limited to packing limitations, safety concerns, or shipping requirements.

In such cases, we shall not be held responsible or liable for the removal of original packaging or any related issues.

4. Liability and Refund Policy

Super Fast Logistics (Pvt) Ltd shall not be responsible for:

• Damage caused during transportation or handling by third parties.
• Customs inspections, detentions, confiscations, or seizures.
• Additional taxes, duties, penalties, or charges imposed by customs authorities.
• Customs clearance delays.
• Events beyond the company's reasonable control.
• Tracking system interruptions or delays.

The company does not undertake customs follow-up procedures on behalf of customers and is not obligated to provide documentation for the release of customs-detained shipments.

In the event of a verified package loss while under the company's control, compensation, if approved, shall not exceed Rs 5,000 per shipment unless otherwise agreed in writing.

Refund and compensation requests are subject to internal review and evaluation based on shipment records and available evidence.

Packages weighing more than 5 kg or having any dimension exceeding 50 cm may require additional processing and handling time.

5. Customs Inspection and Final Shipping Charges

All shipments may be inspected by company representatives and customs authorities to ensure compliance with applicable shipping regulations and security requirements.

Final shipping charges are determined after customs clearance in Sri Lanka. Standard rates may be adjusted where additional operational, customs, handling, or regulatory costs are incurred.

6. Repacking & Return Request Policy

If you request us to repack or return any parcel that has already been delivered to our Shanghai warehouse, all outstanding payments related to your account must be settled in full before your request can be processed.

If there are any pending or overdue payments, all parcels under your account will be placed on hold until the outstanding balance has been fully paid.

Any warehouse storage or handling charges incurred while your parcels are on hold will be charged to your account.

7. Import Regulations

Customers are solely responsible for ensuring that imported goods comply with all applicable laws and regulations in both the country of origin and destination.

Super Fast Logistics (Pvt) Ltd accepts no responsibility for restrictions, prohibitions, or legal requirements imposed by customs or government authorities.

8. Policy Amendments

The company reserves the right to amend, update, modify, or introduce additional policies at any time without prior notice.

Continued use of company services following any policy update shall constitute acceptance of the revised terms and conditions.

The minimum accepted weight for sea shipments is 5 kg. However, this requirement may vary depending on the type of goods being shipped. While some items may be accepted from 5 kg, other items may be subject to a higher minimum weight or minimum CBM (Cubic Meter) requirement.

Before sending goods to our sea freight warehouse, customers must contact us via WhatsApp or email and obtain confirmation.

Please provide the following information for approval:

• Photos of the items
• Package dimensions (Length × Width × Height)
• Package weight
• Total number of cartons
• Proforma Invoice

Goods should only be dispatched to our sea freight warehouse after receiving our confirmation. We reserve the right to reject or return shipments that do not meet our minimum shipping requirements or that are sent without prior approval.